ServiceNow– Diversified M&E conglomerate
Context
- Transform customer business functions & stakeholder experience on ServiceNow platform with key focus on thought partnership & continual service improvement
- Low Code Portal Adoption & Automation with manual testing process
Solution Highlights
Consulting Highlights:
- Design thinking workshop to align solutions & modules as part of SN roadmap assessment
Implementation Highlights:
- Modules Implemented – ITSM, Employee experience portal (HR), ITBM, ITOM, ATF, Custom scoped applications & portals
- 25+ projects, 3 upgrades, 10+ integrations
Managed Services Highlights:
- Platform support for ITSM, ITBM, ITOM & Custom scoped applications, CMDB maintenance
- Improved platform performance
- Reduced financial overheads by migrating / integrating with legacy applications
- Implemented converged operations using O2T Model
- Reduced infringements Response by implementation of custom ’Anti-piracy Solution’
100K+
Userbase
10+
Countries
Benefits
30%
Reduction of FTEs through converged operations
25%
Reduction in Best Practice violation
20%
Faster deployment times
15%
Reduction in TAT & TCO
30%
Effort reduction in test case execution through ATF
25%
Reduction in Technical Debt- Improved platform performance & and faster upgrades
55, II Floor, Lane-2, Westend Marg, Saidulajab,
New Delhi– 110030 (India)
+91-999-907-6111
A- 86,
Sector 122,
Noida – 201301 (India)
+91-999-907-6111